Terms & Conditions

01 Agreement to these Terms

These Terms & Conditions ("Terms") form an agreement between you ("you" or "the client") and Ninefold Strategy ("we", "us", or "our"). By using this website or engaging us for services, you agree to these Terms.

Each engagement is also governed by a separate written engagement agreement covering scope, deliverables, milestones, fees, and timelines. Where that engagement agreement conflicts with these Terms, the engagement agreement controls for that engagement.

02 Our services

Ninefold Strategy provides management and business strategy consulting, including growth strategy, operations and execution, financial strategy, and organizational design. The specific services for any engagement are defined in the engagement agreement.

Our work is advisory. We provide recommendations, analysis, and plans; you retain full authority over, and responsibility for, the decisions you make and the actions you take. Unless expressly stated in writing, our services do not constitute legal, tax, accounting, or investment advice, and you should seek appropriately licensed professionals for those matters.

03 Engagements & milestones

Every engagement begins with a consultation at no cost. Before any billable work starts, we agree the scope, deliverables, milestones, timeline, and fees in writing.

Work is delivered in defined milestones, each with a stated outcome. Changes to the agreed scope take effect only when confirmed in writing by both parties, and may adjust fees or timelines accordingly.

04 Fees & payment

We do not take deposits or charge for undelivered work. An invoice is issued only after a milestone has been delivered, revised as reasonably needed, and approved by you.

• Currency. Fees are quoted and invoiced in US dollars (USD) unless otherwise stated in the engagement agreement.
• Payment methods. Invoices are payable via Stripe or PayPal.
• Payment terms. Invoices are due within the period stated on the invoice. We may pause work on overdue accounts until payment is brought current.

Fees, currency, and payment schedules for a given engagement are set out in that engagement's agreement.

05 Revisions

Reasonable revisions needed to reach the outcome agreed for a milestone are included in the fee for that milestone, not charged as an extra. Work that goes beyond the agreed scope may be quoted and agreed separately before it is carried out.

06 Refunds & cancellation

Our billing model is built to keep the risk with us until work is delivered and approved:

• Unreached milestones are not charged. If work was performed but a milestone was not reached, you are not billed for it.
• Pro rata refunds. If a project cannot be completed, you receive a pro rata refund for any milestone that was paid but not delivered.
• Cancellation. Either party may end an engagement as set out in the engagement agreement. On cancellation, you pay only for milestones already delivered and approved, and the refund terms above apply.

07 Client responsibilities

To do our work well, we rely on you to provide accurate and timely information, reasonable access to relevant people and materials, and prompt review and approval of milestones.

You are responsible for your own business decisions and for implementing (or choosing not to implement) our recommendations. Delays or inaccuracies in information you provide may affect timelines, outcomes, and fees.

08 Confidentiality

Each party may receive confidential information from the other. Each party agrees to protect the other's confidential information and to use it only to perform or benefit from the engagement.

Confidentiality does not apply to information that is or becomes public through no fault of the receiving party, was already known to it, is independently developed, or must be disclosed by law or court order.

09 Intellectual property

On full payment for the relevant milestone, you receive the right to use the deliverables we prepare for you in the operation of your business.

We retain ownership of our pre-existing materials, methods, frameworks, tools, and general knowledge and know-how, including anything we developed before or independently of your engagement. Unless we agree otherwise in writing, we may state that we worked with you and describe the general nature of the work for our portfolio and marketing, without disclosing your confidential information.

10 Warranties & disclaimers

We provide our services with reasonable professional skill and care. Strategy work depends on many factors outside our control, and we do not guarantee any specific business result, revenue, or outcome.

To the fullest extent permitted by law, this website and its content are provided "as is", and we disclaim all implied warranties, including merchantability and fitness for a particular purpose, except those that cannot be excluded by law.

11 Limitation of liability

To the fullest extent permitted by law, neither party is liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the services or these Terms.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the services or these Terms will not exceed the total fees you paid to Ninefold Strategy in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law.

12 Indemnification

You agree to indemnify and hold harmless Ninefold Strategy from claims, losses, and reasonable expenses arising out of your use of the deliverables, the materials or information you provide to us, or your breach of these Terms — except to the extent caused by our own negligence or willful misconduct.

13 Term & termination

These Terms apply while you use this website or engage us for services. Individual engagements begin and end as set out in their engagement agreements.

On termination of an engagement, you pay for milestones already delivered and approved, the refund terms in Section 6 apply, and the sections of these Terms that by their nature should survive — including confidentiality, intellectual property, limitation of liability, and governing law — continue to apply.

14 Independent relationship

We act as an independent contractor. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the parties, and neither party may bind the other.

15 Governing law & disputes

These Terms and any engagement are governed by the laws of the State of Connecticut, without regard to its conflict-of-laws rules.

The parties will first attempt to resolve any dispute in good faith through direct discussion. If a dispute cannot be resolved that way, the parties submit to the exclusive jurisdiction of the state and federal courts located in Connecticut.

16 Changes to these Terms

We may update these Terms from time to time. The current version is always the one posted on this page, with the "last updated" date shown at the top. Changes affecting an active engagement will be handled through that engagement's agreement.

17 Contact

Questions about these Terms can be sent to us at:

Ninefold Strategy
33 Baxter Road, Unit 2D
Willington, CT 06279
info@ninefoldstrategy.com  ·  (860) 846-9407